Terms & Conditions

Last Updated: August 8, 2026

Welcome to Pohak Factory. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

If you do not agree with these terms, please do not use our website.

1. About Our Website

Pohak Factory operates this website to provide information about our products and to allow customers to purchase products online.

We reserve the right to update, modify, suspend, or discontinue any part of the website or its services at any time without prior notice.

2. Eligibility

By using this website or placing an order, you confirm that:

  • The information you provide is accurate and complete.

  • You are legally capable of entering into a transaction.

  • You will use the website only for lawful purposes.

  • You will not misuse or attempt to interfere with the website or its services.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However, actual product colours, appearance, packaging, or other details may vary slightly from the images displayed on your device.

We reserve the right to correct errors, update product information, or modify product availability without prior notice.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may cancel the affected order and provide an applicable refund to the original payment method.

5. Prices

All product prices displayed on the website are subject to change without prior notice.

Any applicable taxes, shipping charges, or other fees will be displayed during the checkout process where applicable.

Pohak Factory reserves the right to correct pricing errors, including cases where a product may have been listed at an incorrect price.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

Receiving an order confirmation does not necessarily guarantee that the order will be fulfilled. We reserve the right to cancel an order in certain circumstances, including product unavailability, pricing errors, suspected fraudulent activity, or other legitimate reasons.

7. Online Payments

Pohak Factory accepts online payments through the payment methods made available at checkout.

You agree to provide accurate and valid payment information when placing an order.

Payments may be processed by third-party payment gateways. Their respective terms and policies may also apply to your transaction.

8. No Cash on Delivery

Pohak Factory does not currently provide Cash on Delivery (COD).

All orders placed through our website must be paid for online using the payment options available at checkout.

9. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the estimated timeframe communicated on our website or during checkout.

Delivery times may vary depending on the destination, shipping partner, weather conditions, public holidays, unforeseen circumstances, or other factors outside our control.

Pohak Factory shall not be responsible for unreasonable delays caused by third-party delivery or logistics providers.

Customers are responsible for providing an accurate and complete shipping address and contact information.

10. Order Cancellation

Customers may request cancellation of an order before it has been shipped.

Once an order has been shipped, cancellation may not be possible.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method.

11. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Products must meet the applicable eligibility requirements before a return or refund can be approved.

12. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activities carried out through your account.

Please notify us immediately if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or are involved in fraudulent or abusive activity.

13. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to the website or its systems.

  • Introduce viruses, malware, or other harmful code.

  • Copy, reproduce, or distribute website content without permission.

  • Use automated systems to scrape or collect website data without authorization.

  • Submit false, misleading, or fraudulent information.

  • Interfere with the normal operation or security of the website.

14. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Text

  • Graphics

  • Website design

  • Videos

  • Icons

  • Illustrations

is owned by or licensed to Pohak Factory and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit our content without prior written permission.

15. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, marketing platforms, and other external services.

Your use of such services may be subject to the terms and privacy policies of the respective third parties.

Pohak Factory is not responsible for the availability, performance, or policies of third-party services.

16. Limitation of Liability

To the extent permitted by applicable law, Pohak Factory shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are also not responsible for losses caused by circumstances beyond our reasonable control, including technical failures, internet outages, natural disasters, delays by third-party service providers, or other unforeseen events.

17. Website Availability

We do not guarantee that the website will always be available, uninterrupted, or completely free from errors.

We may temporarily suspend access to the website for maintenance, updates, security reasons, or other operational requirements.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

19. Changes to These Terms

Pohak Factory reserves the right to modify these Terms & Conditions at any time.

Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts in Bilaspur/Chhattisgarh, India.

21. Contact Us

If you have any questions regarding these Terms & Conditions, you can contact us through the contact details provided on the Pohak Factory website.

Pohak Factory

Email: pohakfactory07@gmail.com

Phone: +91 78989 14882

Address: Ambe Anjani e plaza, first floor shop no 59, Near CMD Chowk, Bilaspur Chhattisgarh