Last Updated: August 8, 2026

At Pohak Factory, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase details

• Payment-related information

• Account login information

• Information you provide when contacting customer support

• Any other information you voluntarily provide to us

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders.

• Deliver products to your provided address.

• Process payments and refunds.

• Create and manage customer accounts.

• Communicate with you regarding your orders.

• Respond to your questions and customer service requests.

• Improve our website, products, and services.

• Prevent fraud, unauthorized activity, and security issues.

• Send promotional or marketing communications where permitted by law.

• Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways.

Pohak Factory does not necessarily store your complete card, banking, or other sensitive payment credentials on its own servers. Payment information may be collected and processed directly by the relevant payment service provider according to its own privacy policy and security practices.

4. Cookies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may be used to:

• Remember your preferences.

• Keep items in your shopping cart.

• Maintain your login session.

• Understand how visitors use our website.

• Improve website performance.

• Provide relevant advertising or marketing where applicable.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted third-party service providers who help us operate our business, including:

• Payment processors and payment gateways

• Shipping and logistics providers

• Website hosting and technology providers

• Analytics and marketing service providers

• Customer support services

• Professional or legal advisors where necessary

We only share information where reasonably necessary to provide our services, operate our business, protect our website, or comply with legal obligations.

We do not sell or rent your personal information to third parties.

6. Order and Delivery Information

When you place an order, certain information such as your name, phone number, shipping address, and order details may be shared with delivery and logistics partners for the purpose of delivering your order.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

8. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

Pohak Factory is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

9. Marketing Communications

If you provide your contact information or otherwise consent to receive promotional communications, we may send you information about products, offers, discounts, or updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates, and important account notifications, may still be sent when necessary.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

12. Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of information where legally permitted.

• Withdraw consent for certain uses of your information.

• Opt out of promotional communications.

To exercise applicable rights, you may contact us using the details provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.

Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact information provided on the Pohak Factory website.

Pohak Factory

Email: pohakfactory07@gmail.com

Phone:+91 78989 14882